Full Life-Cycle Parts Support
Milltronics full life-cycle support means fast and responsive part identification and delivery. Our Support ONE commitment ensures we get the right parts to our customers – as close to “now” as possible. We not only stock thousands of parts for Milltronics CNC machines, our huge inventory is backed up by the extensive Milltronics global supply network. Working closely with them and our distributor partners, we can often offer overnight delivery, even for many non-inventory parts. Our commitment to “responsiveness” is driven by skilled Parts Specialists who provide the one-on-one “live” support it takes to keep production going. Using their extensive parts picture library, they can precisely identify and verify the correct part while closely communicating with you to ensure absolute accuracy. It’s another way Support ONE delivers the fast, accurate and responsive full life-cycle parts support you need to make great products.
Frequently Asked Questions
What are your hours?
Monday-Friday 8:00am – 5:00pm (CST)
What are my payment options?
If you have payment terms setup with your authorized Milltronics distributor we encourage you to make arrangement through them. Otherwise, Milltronics will process parts orders through credit card only.
What are my shipping options?
UPS, Fedex, Freight, Will Call, Collect
Can I arrange my own shipping?
By default, Milltronics will select the most resourceful way to ship your parts. You may request UPS or Fedex if you have an account with them however some items are only available to ship via freight. Please consult a Parts Specialist to determine the best shipping method.
Is return freight covered for warranty parts?
Milltronics covers outbound freight on warranty parts but requires return freight to be covered by the customer.
Can I return a part if I did not use it?
Parts may be returned within 30 days if in new, unused condition. A 20% restocking fee may apply and an RMA is required to return the item. Please contact the Parts Department to obtain your RMA.
What time is your “cut-off” for same day shipment?
If a part is in stock and does not require additional assembly or programming, we will make every effort to get the part out that day if the order is received prior to 3pm CST.
Is rush processing available?
Rush processing is available for control repairs only. Please inquire for details.